Cancellation and Refund Policy

Last updated: 9 November 2026

Deep Premium can be bought in three ways: the App Store (iPhone), Google Play (Android) and the web (app.deepglb.com). Cancellations and refunds follow the rules of the channel you bought from.

Web (app.deepglb.com)

New purchases on the web are temporarily unavailable. For refund or cancellation requests about earlier web payments, write to destek@deepglb.com from your account email. When sales reopen, the current terms will be published in this section.

14-day refund right: You may request a full refund, for any reason, within 14 days of the first payment and of each renewal.

How to request a refund: write to destek@deepglb.com from your account email. Approved refunds are made to your original payment method where possible, within 14 days of approval; your bank may take a few business days to show it. Premium access for the refunded period ends.

After 14 days: requests are assessed case by case. Your statutory consumer rights are always unaffected.

Cancel: app.deepglb.com → Profile → Subscription → Cancel subscription. Cancelling stops the next renewal; Premium stays active until the end of the period you paid for.

iPhone (App Store)

Cancel: Settings > [your name] > Subscriptions > Deep > Cancel Subscription. Cancellation takes effect at the end of the current period; Premium stays active until then.

Refunds: subject to Apple’s policies; request via reportaproblem.apple.com.

Android (Google Play)

Cancel: Google Play Store > your profile picture > Payments & subscriptions > Subscriptions > Deep > Cancel subscription. Cancellation takes effect at the end of the current period.

Refunds: subject to Google Play’s policies; request through Google Play (play.google.com > Order history).

Help

If something goes wrong, write to destek@deepglb.com and we will guide you through your refund or cancellation request.